Activation
Please enter your Surname, NI number and date of birth. Your activation key will be in the email or letter sent to you by us.
Common problems:
- Check there are no trailing spaces after surname or activation code fields (common when using autofill)
- Check the spelling of your surname against your letter
- Check your date of birth is in the following format DD/MM/YYYY - including the /
- We could hold a different NI number for you - if you think this is the problem please email us with your activation details and we will crosscheck each field for a mismatch.
If you are still having difficulty please contact us.